FAQs

1. Can I try a class before I register?

Yes! Please call to schedule your trial class date for the day and time you’d like to attend.

2.What are your class hours and policies regarding drop-offs and pick-ups?
Our art classes are one hour long. Please ensure timely drop-offs and pick-ups. We have a firm policy of no late drop-offs or late pick-ups as we are not staffed for childcare. For late pick-ups beyond a 5-minute grace period, a fee of $1 per minute will be charged.

3. Is there a materials fee, and how does it work?
Yes, there is a once-per-semester materials fee of $35 per student for each class they attend. This fee secures your child’s seat for the entire semester, from September to December, until you provide a 30-day written notice of cancellation.

5. What is your health policy?
To ensure everyone's safety, please do not bring sick children to class. If a child shows symptoms of illness upon arrival, we will notify the parent immediately. We offer one make-up class per month for illness, which must be scheduled using our online registration link. Make-up classes occur on the last Friday of each month. Mask-wearing is optional for both staff and students. Parents must complete a monthly make-up class form, available at the bottom of our registration page, to schedule these sessions.

6. What is your make-up class policy?
We provide one make-up class per month for illness. Please call or email the studio to schedule. artfactoryaptos@gmail.com 831-400-2744

7. What is your cancellation and no-refund policy?
No refunds or class credits are given for missed days or cancellations. Payments for weekly classes are due by the first week of each calendar month. A $20 late fee applies to payments made after the 10th of the month. If you do not provide a 30-day notice before withdrawing, the next month’s tuition will become a balance on your account, which must be cleared before future enrollment in any AFS class or event. Please use our Exit Form here.

8. What is the student behavior code?
At Art Factory Studios (AFS), we value mutual respect. Children should be treated with kindness and are expected to reciprocate in a similar manner towards others. Parents should model respectful behavior and support their child's studio experience. Unacceptable behavior includes disruptive actions, offensive language, threats, or damaging property. Such behavior may result in ending meetings, ignoring communications, or banning individuals from the studio.

9. What are the registration and payment procedures?
Complete the online registration form and review our policies.
Pay the semester materials fee per student for each class they attend.
Choose to either pay in full or select the monthly payment plan option.
Payment plans will be auto-billed to the card of your choice on a monthly basis.
Payments made after the 10th incur a $20 late fee.
Provide a 30-day written notice if withdrawing from the program. Failure to do so will result in being billed for the final month. If 30-day notice is not given, the next month’s tuition will become a balance on your account, which must be cleared before future enrollment.

10. What about Ocean Grove students?
Complete the online registration form and review our policy changes.
Ocean Grove Home School funds can be used for all classes. However, the $35 materials fee is an out-of-pocket expense and is not covered by Ocean Grove funds. Submit a Purchase Order (PO) each semester before the new month starts. If your child attends without a supporting PO, you will be billed for the classes.
Monthly classes are assumed to run through the semester unless formally canceled with 30 days' notice. Your spot is not held until we receive full payment and a completed online registration.

11. What is the waiver and release policy?
As the parent/guardian, you consent to your child’s participation in Art Factory’s programs under the following terms:
Your child will abide by our Behavior Code.
We may use photos of your child for publicity purposes. If you do not consent, please email us and we will record your request.
In case of a medical emergency, we will attempt to notify you and give consent for necessary treatment.
You will comply with health policies, including notifying us if your child is exposed to or tests positive for COVID-19.

12. What is the cancellation and refund policy for summer and seasonal camps?
For cancellations:
30+ days' notice incurs a $50 refund fee.
14-29 days' notice refunds 50% of the camp cost.
No refunds for cancellations within 2 weeks of the camp start date. Camp tuition can be transferred to a qualifying candidate, arranged via email with our director.

13. Do you offer Scholarships?

Yes, we have limited scholarship funds each year. If you would like to apply, please do so here.

14. Do you offer Donations?

Yes, we do offer donations! If you would like to submit a request, please do so here.

We reserve the right to dismiss children or parents who do not adhere to agreements, with no refunds given upon dismissal.

For further inquiries or assistance, please contact us via email or phone.

We look forward to supporting your child’s creative journey!